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From User-Centred to Stakeholder-Oriented Service Design: Implications for the Role of Service Designers and Their Education Based on an Example from the Public Sector

Herfurth, Lorenz and Sinclair, Kirsty (2018) From User-Centred to Stakeholder-Oriented Service Design: Implications for the Role of Service Designers and Their Education Based on an Example from the Public Sector. In: ServDes 2018: Proof of Concept, 18-20 June 2018, Milan, Italy.
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