From User-Centred to Stakeholder-Oriented Service Design: Implications for the Role of Service Designers and Their Education Based on an Example from the Public Sector
Herfurth, Lorenz and Sinclair, Kirsty (2018) From User-Centred to Stakeholder-Oriented Service Design: Implications for the Role of Service Designers and Their Education Based on an Example from the Public Sector. In: ServDes 2018: Proof of Concept, 18-20 June 2018, Milan, Italy.
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Creators/Authors: | Herfurth, Lorenz and Sinclair, Kirsty |
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Abstract: | This working paper reflects on an inquiry into a current service design practice, by describing resulting insights into the changing role of service designers and outlines implications for service design education. |
Official URL: | http://www.ep.liu.se/ecp/contents.asp?issue=150 |
Output Type: | Conference or Workshop Item (Paper) |
Uncontrolled Keywords: | Service design; design education; design research |
Schools and Departments: | School of Innovation and Technology |
Dates: | Date Date Type 8 May 2018 Accepted 5 July 2018 Published |
Status: | Published |
Related URLs: | |
Event Title: | ServDes 2018: Proof of Concept |
Event Location: | Milan, Italy |
Event Dates: | 18-20 June 2018 |
Projects: | Adressing the Teaching Relevance Gap – A Collaborative Approach to Exploring the Gap Between Service Design Teaching and Practice |
Output ID: | 6167 |
Deposited By: | Lorenz Herfurth |
Deposited On: | 08 May 2018 09:17 |
Last Modified: | 13 Nov 2023 10:10 |