Accommodating Real User and Organisational Requirements in the Human Centered Design Process: A Case Study from the Mobile Phone Industry
Love, Steve, Hunter, Paul and Anaman, Michael (2009) Accommodating Real User and Organisational Requirements in the Human Centered Design Process: A Case Study from the Mobile Phone Industry. In: Human Centered Design: First International Conference, HCD 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009 Proceedings. Lecture Notes in Computer Science, 5619 . Springer Berlin Heidelberg, pp. 758-764. ISBN 9783642028052
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Creators/Authors: | Love, Steve, Hunter, Paul and Anaman, Michael |
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Editors: | Editors GSA Username ORCID Kurosu, Masaaki UNSPECIFIED UNSPECIFIED |
Abstract: | This paper reports on the results of a case study that investigated how different stakeholder needs within an organisation can be taken into consideration alongside the needs of real users in the human-centered design process to improve product and service design. The case study focuses on the mobile phone industry and in particular the design of a new service that was to be used in the retail stores of a major mobile phone service provider. The results indicated that by including various organizational stakeholders (such as sales and marketing teams) in an early stage evaluation of a prototype design provides valuable insight to problems (as well as suggestions to improve design) that may not otherwise come to light until a crucial time period in the project and could have a concomitant effect on sales and marketing timelines associated with the project launch. |
Official URL: | http://dx.doi.org/10.1007/978-3-642-02806-9_88 |
Output Type: | Book Section |
Schools and Departments: | School of Innovation and Technology |
Dates: | Date Date Type 2009 Published |
Status: | Published |
Identification Number: | 10.1007/978-3-642-02806-9_88 |
Output ID: | 4643 |
Deposited By: | Steve Love |
Deposited On: | 06 Jul 2016 11:02 |
Last Modified: | 09 Jan 2018 16:51 |