Workshop: Applying design thinking and methods to services.

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Workshop: Applying design thinking and methods to services.

Bailey, Stuart (2009) Workshop: Applying design thinking and methods to services. In: ServDes 2009, DeThink Service, ReThink Design: First Nordic Conference on Service Design and Service Innovation, 24-26 November 2009, Oslo, Norway.

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PDF
SDC_SBailey-Workshop.pdf - Published Version (322kB)

PDF
SDC_SBailey_GSA-3Sept09.pdf - Supplemental Material (577kB)

PDF
ApplyingDesignToServices_SBailey.pdf - Presentation (1MB)

Creators/Authors:

Bailey, Stuart

Abstract:

Workshop summary:
To introduce and explore the value of visual design methods to engage service users and providers, and used to investigate and develop service design proposals. This hands-on workshop will allow participants to experience using visual design tools and methods to develop proposals in response to a service design brief.

Workshop structure:
The workshop will be broken down into bite-sized elements, each taking time to explore part of the service design process.
» Gathering and making sense of research data: user research, investigation of current service.
» Understanding the users, providers and relevant stakeholders: developing profiles, personas, visualising user journeys, mapping relationships.
» Generating insights; visualising opportunities; making service propositions.
» Prototyping and testing to obtain user and service provider feedback.
» Sum up and discussion.

Official URL:

http://www.servdes.org/conference-2009-oslo/

Output Type:

Conference or Workshop Item (Other)

Additional Information:

Acknowledgements: Jonathan Clark, Tony Coultas & Dawnne McGeachy of Skills Development Scotland for the provision of live project briefs and extensive access to their organisation. http://www.skillsdevelopmentscotland.co.uk/ Joe Heapy & Julia Schaeper of Engine for their workshops on service design methods and support on the SDS LearnDirect Scotland project. http://www.enginegroup.co.uk Ian Aitchison of PLAN Stategic Ltd for his input and support on design strategy methods. http://www.plan.bz/ Sarah Katz & Morten Kloster of ReD Associates, Denmark, for their support and tutoring of Atlas software on the SDS Careers Scotland project. http://www.redassociates.dk

Uncontrolled Keywords:

Service design, design thinking, methods, processes, product design

Schools and Departments:

School of Design > Product Design Engineering

Dates: