This project was developed in response to earlier MEARU Post Occupancy Evaluation research which has identified a 'performance gap' in new homes and dresses through change to occupant behaviour.

In May 2011 the Scottish Building regulations changed to include Section 7 ‘Sustainability’. This section in the building regulations outlines optional standards for sustainability for new housing- the higher levels all include the need for straightforward user information for homes including a ‘quick start guide’ to the building fabric, mechanical systems, ventilation strategies and other sustainability features.

This project seeks to address the need for a ‘quick start’ guide by the creation of a template for an occupant guide highlighting the benefits of energy efficiency through clear visual instructions for operating a new house. The Home Log Book Company (HLB) together with MEARU developed a bespoke ‘quick start’ guide for housing including the aspects addressed in the new building standards in Scotland. This project seeks to identify the most effective process of gathering this information and to propose a simple template which could be replicated by housing providers to meet the Section 7 criteria for new homes.

This ‘pilot’ guide was tested within a range of new house owners and tenants in both the public and private sectors. Feedback on the guide was obtained from residents by both a postal survey questionnaire and by a series of face to face interviews.

It is anticipated that this ‘quick start’ guide template would form part of a new service offered by the Home Log Book company to existing and new clients within Scotland. If there be a demonstrable benefit to residents and their energy bills, it is anticipated that this product would be marketed to clients across the UK in particular social housing clients.

Note- the ‘Quick Start’ guide as been re-named ‘ Home Starter Guide’ for branding purposes by the Home Log Book Company.