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Service Design empowering innovative communities within healthcare: Applying service design visualisation to facilitate collaborative sensemaking and shared decision making in hospitals

Bailey, Stuart, Bell, Karen and Hartung, Hans (2019) Service Design empowering innovative communities within healthcare: Applying service design visualisation to facilitate collaborative sensemaking and shared decision making in hospitals. In: Service Design and Service Thinking in Healthcare and Hospital Management. Springer Nature Switzerland AG, Switzerland, pp. 137-153. ISBN 978-3-030-00748-5
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