Mobile government (m-government) is a delivery channel for governments to provide timely information and services ubiquitously to residents, businesses and other government departments. Jordan was quick to appreciate the potential benefits of m-government and launched an e-government mobile portal in 2011. A two-phased mixed methods study was conducted through the use of focus groups and survey research. The outcome of this study is a potential roadmap for the Jordanian government and other governments that have similar characteristics to implement. M-government successfully and gain users acceptance. Limitations and recommendations for research and practice are also presented and discussed in this paper.