Workshop summary:
To introduce and explore the value of visual design methods to engage service users and providers, and used to investigate and develop service design proposals. This hands-on workshop will allow participants to experience using visual design tools and methods to develop proposals in response to a service design brief.

Workshop structure:
The workshop will be broken down into bite-sized elements, each taking time to explore part of the service design process.
» Gathering and making sense of research data: user research, investigation of current service.
» Understanding the users, providers and relevant stakeholders: developing profiles, personas, visualising user journeys, mapping relationships.
» Generating insights; visualising opportunities; making service propositions.
» Prototyping and testing to obtain user and service provider feedback.
» Sum up and discussion.