Post occupancy evaluation in housing often places emphasis on energy efficiency and the residents habits that affect this. Whilst it is straightforward to measure energy consumption and obtain the residents thermal comfort perception, the measurement and perception of ventilation is less tangible. The importance of adequate ventilation is often not communicated to residents of new housing. With buildings being constructed to be more airtight to conserve space heating energy, indoor air quality and ultimately health and wellbeing can be compromised if the planned ventilation strategies are not understood and operated by the occupant. This paper assesses methods of communicating key information to occupants, making reference to two projects undertaken in conjunction with social housing providers. One case study assesses the impact of a short film describing effective ventilation methods intended for circulation to new residents by housing providers via the internet; the other introduces the production and use of a paper based occupant guide that is unique to the home. The success of each method is discussed, concluding with an outline of innovative alternative media formats that can enhance communication with occupants to improve indoor air quality and occupant’s health and wellbeing.