The existing challenges to non-profit heritage organisations are increasing in these volatile and austere climates. Particularly, existing organisational and strategic mission developments are needed to enable more resilient organisations. This paper explores the relationship between Ionad Hiort and the Glasgow School of Art’s Institute of Design Innovation (INDI) as a six-month case study for understanding how design innovation can build creative
capabilities within this unique partnership. In this case, the “building” of a new type of heritage centre on the west coast of the Isle of Lewis in Scotland. It focuses on the concept of innovation in approaching complex situations as an alternative to existing means of problem solving. Through a series of workshops and engaging informal sessions a new strategy was built, which focused the group’s potential. The outcome being a new way to build confidence within communities and build new relationships, enabling new creative capabilities within a rural island community.