This paper explores the development of and enhancement of the learner journey process at the Glasgow School of Art (GSA). This paper begins with a discussion of approaches to co-creation and the application of design thinking.

The discussion reveals aspects of these approaches using the cognitive characteristics of design thinking. This study builds on learning previously generated through the co-creation of the GSA strategic plan and drew on the direct involvement of key stakeholders. The result is a holistic approach to the exploration of the existing learner journey, through multiple perspectives.

This approach facilitated the identification of the main elements of the learner journey, and highlights where it is most effective, as well as the issues and challenges that impede a positive individual experience. The paper outlines a number of enhancement projects currently underway as part of the project and concludes with suggestions for further development in other Higher Education contexts